by Caroline | Mar 19, 2014 | Management, teamwork, Training
If the idea of emotional intelligence sounds like a bunch of hooey to you—as it does to some people I’ve met—consider this: An emotionally intelligent person knows enough about how activity, sleep and circumstances effect him that he can choose to leave important...
by Caroline | Feb 5, 2014 | Assessments, Company Culture, Management, People Evaluation, rewards, teamwork, Telecommuting, company culture, management
Performance reviews have gained a reputation as a giant, six-headed monster in the closet. If you start doing them, you may fear, you will wind up trapped for weeks under tentacles filled with venom. It will take forever. Nothing else will get done. It will be ugly...
by Caroline | Jan 15, 2014 | Assessments, Company Culture, Compensation and Benefits, Labor Law, Management, rewards, teamwork
The story of how Wells Fargo’s employees wound up selling bank accounts to homeless people, dead people, fake clients and friends and relatives who had no interest in opening accounts sounds crazy—like some Dickens novel where the evil overlord is forcing the starving...
by Caroline | Jan 8, 2014 | Assessments, Company Culture, Compensation and Benefits, Hiring, HRCompliance, Labor Law, Management, Non profit HR, Recruiting, teamwork, Training
I’ve noticed that some company managers and owners treat my constant admonitions to get an employee handbook the way kids respond when you tell them to wear their galoshes. They roll their eyes. They let out a soft “gah….” sound. Or sometimes they reassuringly...
by Caroline | Nov 20, 2013 | Company Culture, Management, rewards, teamwork
Managers are in a really tough spot these days. Most of us have seen the statistics that say employees don’t leave companies, they leave managers. Managers are being viewed as the employee engagement lynchpin. They’re expected to not only get the job done, but...
by Caroline | Oct 2, 2013 | Company Culture, Management, teamwork, Training
When I’m looking to hire an employee, I always look for someone well rounded. Why? If you spend your nights watching TV, you’re a lot less interesting to me as an employee than if you’re a software engineer AND a skydiver AND you volunteer with the Cancer Society...
